The girl who was assisting me which has a wheel chair experienced no familiarity with the DWF airport itself. When she couldn't consider me for the boarding gate she still left me on just how.
Your shopper service representatives are lower than helpful. After attempting to attend a scheduled for months instruction seminar our flight was canceled making us not able to go to. The only thing supplied by American Airlines ended up apologies in addition to a refund of your flight.
I scheduled our family members journey to Cancun via Orbitz (there were five of us). Even though sitting with the gate in Pittsburgh, PA I made a decision to solution the desk to inquire about upgrading my spouse And that i to top quality. I used to be amazed to discover that “my ticket” disallowed me to upgrade, and wasn’t given a purpose and was told whatever price I was willing to pay out I couldn’t upgrade. What was shocking is the fact that there wound up remaining 6 unused top quality seats obtainable. Similar factor occurred on the way in which back again from Cancun to Pittsburgh. Straight by means of flight the two methods with only two seats in first class being used on just how again.
I traveled very a short while ago on a single of your planes, I've always been contented however, this experience left me Together with the problem, “Why need to I exploit this airline?”. I still left L.A. to fly to Phoenix I was returning residence right after caring for my sister and necessary to get property as soon as possible due to the fact my partner was hurt in your house. Before the plane left there have been computer difficulties and once we landed the ramp wouldn’t open up we had to be “towed ” to another gate. “We did not disembark through the plane until eventually the last demand my future flight. I know that there are troubles that take place however the service was Lower than criteria. At no time did any individual say we've been sorry, other click for more info than the pilot stated, “Very well I don’t know very well what to say things happen, I suppose sorry could be fantastic.
I have flown your airline two situations in the last 12 months and experienced 1 guy that works for me to fly past week with a non end flight you fellas can’t even get a non cease flight punctually.
I'm unfortunate to convey I am upset in American Airline’s handling of this matter. We by no means acquired our luggage till late within the working day on March thirteenth. So as to add insult to harm we had been billed $25 per bag by American Airlines for our return flight household Regardless that we didn’t shell out to examine our bags on the way in which into the Virgin Islands.
I recently experienced a flight cancelled by American Airlines and stood inside of a line for forty five minutes to have rebooked on A different flight. I was shocked to see that the gate agents didn't have a check out to the available USAIR flights.
I tried calling AA for restitution and been given a “variety letter” apologizing for my expertise.
The entire crew staff members was pleasant , but this man learn this here now went beyond the jobs anticipations and ought to be praised and acknowledged. I’m also pleased we get yourself a snack all over again.
I used to be overcharged for a 3rd piece of baggage on an international vacation United states to Uruguay. I have tried using applying the web site email to try to get a refund; no response.
I'm standing at American airlines counter in McAllen, Tx looking forward to a lodge voucher 3 hrs after landing from Flight 5783 that was redirected on account of undesirable climate in excess of Queretaro.
Experienced excellent buyer service sine 1/17. Been pulled off the FRA flight and stayed for 2 times look at this site in Philly. Now one/19 I'll resume my flight to FRA with nearly par documentation. To my shock the ticket agent for the check in counter were being absolutely impolite, not valuable and predicted me to hunt down my luggage that was checked in around the seventeenth and that I used to be unable to retrieve After i was pulled from the flight on Sunday.
the AA individual at the AA terminal to become very snide, when in fact I'd finished everything in my Management for getting towards the plane inside of a timely trend.
However seeking to discover somebody to help me with my problem. Have sent a concept within the AA internet site by using a reaction that manufactured no sense. Have referred to as and been informed to send the information. I tried to reaction on the concept that manufactured no sense and I received an e-mail again stating that the e-mail handle I responded to is not really is use.